Since we are a small business and there is a high demand for our services, we must enforce the following cancellation, no-show and refund policies. Adherence to these policies will allow Functional Fitness VA to continue providing outstanding service to all of our customers.
Cancellations and No-shows
– All Personal Training sessions, Partner Training sessions, and Introductory To Classes sessions, will require a 24 hour cancellation notice. If these sessions are cancelled or rescheduled inside of the 24 hour window, the session will be treated as a used session.
– All Small Group Classes, will require a 12 hour cancellation notice. If these sessions are cancelled inside of the 12 hour window, the session will be treated as a used session.
– All No-Shows will be treated as a used session, unless you have an unlimited monthly class plan then it doesn’t really matter. We do ask that you respect our time and class space by only signing up for classes you can attend, which should be all of them.
– All purchases are refundable so long as they haven’t expired. The refundable sessions or classes are the unused ones left on your package. Any used sessions or classes are NOT refundable. Packages or “Punch Cards” of classes expire 3 months from the purchase date, unless otherwise invoiced. Personal Training or Partner Training sessions expire 12 months from purchase date, unless otherwise invoiced.
We also understand that life happens and sometimes things happen that are out of any of our control. Be sure to contact us and let us know if something has come up in life that will delay your ability to use your sessions or classes and we will make an adjustment for you. Notification after the fact generally will not be accepted.